IVR Stands for “Interactive Voice Response.” IVR is a telephony technology that can read a combination of touch tone and voice input.
It gives users the ability to access a database of information via phone.
A typical IVR system has several menus of prerecorded options that the caller can choose from. While many choices are as basic as choosing a number, some options
may require the caller to speak detailed information such as his name or account number. This input is read by the IVR system and is used to access the appropriate
information in the database.
The system can also log caller detail information and collect it in a database for auditing, system performance analysis and future system improvements.
Other typical uses for IVR are:
– Voice-activated dialing to automate routine inquiries to switchboards or private automatic branch exchange operators
– Entertainment and information to handle television game shows or televoting, which can generate huge call volumes
– Anonymous access to sensitive data from hospitals and clinics using pass codes
Mobile purchases and registrations
– Obtaining personal banking data, making orders and credit card payments
– Reporting utility meter readings
– Confirming airline flight information
– Chat and dating lines
– Weather and road conditions
Also DCL wide coverage of international IVR connectivity makes it seamless to deploy services internationally – in record time using a single interface.